Frequently Asked Questions

Yes. Everyone attending should be included in your booking so we can accurately manage event capacity.

Children under 12 attend free, but they still need to be included on the booking.

Ticket transfer options are managed through our ticketing platform.

Please refer to your booking confirmation or the ticketing site for the current transfer process.

To purchase a concession or companion card, the ticket must be for someone who holds one of the following cards: Pensioner Concession Card (PCC); Health Care Card (HCC); Victorian Seniors Card; Victorian Carer Card ("We Care" Card); Student Concession Card; or Companion Card. While we support Companion Cards as a type of concession for discounted tickets, we are not a Companion Card affiliate and do not offer free tickets for Companion Card holders.

The Werribee Park grounds include free parking. With the size of the event we use a large field next to the event location, as is customary for large scale events at Werribee Park. Please wear appropriate footwear as both the event and the parking are across lawns and fields. We will be ensuring the event will have efficient and clear parking and traffic management for both arriving and departing to make it as stress-free an experience as possible.

Yes. Accessible parking is available for attendees who require it.

Further access information will be published closer to the event.

We provide accessible parking, accessible toilets and Auslan interpretation during the Main Event.

If you have specific access needs, please contact us before the event.

Yes, there will be Auslan interpretation for those who may be hearing-impaired at the event. If you require help on the night to confirm where the interpreters are placed please visit our information tents.

Wyndham Carols is an outdoor event.

We monitor weather and site conditions carefully, and any changes or cancellations will be communicated through our website, social media and email channels, along with through our MCs during the event itself should conditions change.

We suggest you bring a picnic blanket or small camping chair, comfortable clothing suitable for the weather, and an umbrella. Additionally while rubbish bins will be provided, you may consider bringing a rubbish bag if you plan on bringing lots of snacks or drinks as it will help us on the night.

Yes. A range of food and refreshment options will be available via food trucks open throughout the evening.

Yes you can bring your own food into the venue.

No, there will not be an ATM available within the carols grounds.

As the carols event is held within the Werribee Park grounds, pets are not permitted (except for assistance dogs) as set by Parks Victoria.

Gates open at 5:00pm. There is a range of family-friendly activities available, as well as food trucks where you can purchase food, with a pre-show running from 7pm on the stage. From 8pm the main event starts, featuring items, carols, the Nativity Story, and more until the conclusion of the evening at 9:30pm.

Werribee Station is the closest major public transport connection. From there, taxis and rideshare are the most practical options to Werribee Park. Public transport to and from Werribee Park does not operate during the times of the event.